NPS Feedback

Little things, big outcomes

How we measure candidate and client experience

NPS Feedback is the tool that we apply to track and assess the client and candidate experience throughout the hiring process. 
Feedback is at the heart of our business – as we constantly seek to deliver an exceptional service for our clients and candidates. We believe that our fascination with doing the little things well, leads to big outcomes for all stakeholders.
Through technology and NPS, we have a constant feedback loop which refines our process and sits at the heart of our employee reward scheme. Unique to our market, IGA’s Consultants are rewarded on the experience that they provide to our clients and candidates, as well as the results. Through NPS feedback, we live and breathe our values of Professionalism, Ethics, Collaboration, Agility and Enthusiasm.